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Vacancy Details
Claims Team Leader
| Salary: | £30,000 to �35,000 per annum, negotiable |
| Location: | Chelmsford, Essex |
| Job Type: | Permanent |
| Ref: | SJP230406 |
National Insurer with Central Chelmsford Office Location is expanding and require a Claims Team Leader
The role:
Your responsibilities will include:
• To lead and manage a team of claims handlers to ensure they provide the highest standards of customer service to our clients
• Motivating the team to do their job efficiently and ensure targets and personal goals are achieved
• Management of team workflow to ensure all absences and holidays are covered
• Management of the holiday calendar /authorisations
• Monthly 1 to 1 meeting with team, completing appraisals within required timescales
• Overseeing and monitoring the lifecycle of the teams’ claims
• Identifying training needs in the team and implementing any necessary training
• Account management support where required
• Ability to deal with complaint calls received in the team
• Excellent interpersonal and communication skills, being able to communicate in a clear, concise and structured manner
• Strong management skills
• Proven work experience as a team leader or supervisor
• Decision making skills
• Excellent stakeholder management with an ability to manage multiple priorities and conflicting demands
• Thrive in a high-pressured working environment
• Be driven to meet and exceed targets set for the Real Estate Team
• Good working knowledge of Word and Excel
• Knowledge and Experience of Property Claims
• Other ad hoc work as required.
An attractive salary and benefits package
If you have the relevant experience, then please submit your CV for consideration or contact Su Partridge FIRP for further information.
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E-mail • recruitment@therecruiterltd.co.uk